Technical support Officer
- Full time
- Govt Cyberpark
- @M2H INFOTECH LLP
Job Detail
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Career Level Officer
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Experience Less Than 1 Year
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Industry Development
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Qualifications Degree Bachelor
Job Description
Technical Support Responsibilities:
- Identifying software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.