Technical support Officer

Job Detail

  • Career Level Officer
  • Experience Less Than 1 Year
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Technical Support Responsibilities:

  • Identifying software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.

Required skills

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