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Product Support Engineer

Job Detail

  • Career Level Executive
  • Experience 2+
  • Industry Development
  • Qualifications Degree Bachelor

Job Description

Acodez is looking for a Technical Support Engineer to assist our customers with their technical queries when using our products and services.

What you will be doing

  • Provide product /service support through chat/ email and the best customer experience
  • Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
  • Communicate with customers and figure out the issues like any issues in integrating plugins
  • Document each support and resolution adequately in our internal DB.
  • Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
  • Setup a strong technical support Process and Team.

 

 

Key Skills

  • Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
  • Basic front end technologies-HTML /CSS, JavaScript
  • Good communication skills verbal and written
  • Basic knowledge in hosting servers.
  • Knowledge in Shopify is an added advantage

Required skills

HTML/CSS Javascript

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