Product Support Engineer
- Full time
- UL Cyberpark, Nellikode, Calicut
- @Acodez IT Solutions
Job Detail
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Career Level Executive
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Experience 2+
-
Industry Development
-
Qualifications Degree Bachelor
Job Description
Acodez is looking for a Technical Support Engineer to assist our customers with their technical queries when using our products and services.
What you will be doing
- Provide product /service support through chat/ email and the best customer experience
- Diagnose and resolve technical issues with customers WordPress sites also interact internally to resolve
- Communicate with customers and figure out the issues like any issues in integrating plugins
- Document each support and resolution adequately in our internal DB.
- Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution
- Setup a strong technical support Process and Team.
Key Skills
- Experience in WordPress product configuration / WP Theme customization WP Plugin Customization
- Basic front end technologies-HTML /CSS, JavaScript
- Good communication skills verbal and written
- Basic knowledge in hosting servers.
- Knowledge in Shopify is an added advantage
Required skills
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