About SAIFUDHEEN KOMBAN
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Academic Level Degree Bachelor
About me
I’m Saifudheen, IT-SYSTEM Engineer with having more than 8 years in an well reputed IT information industry and I am been working in these field for more than 9-years and have exposure to support Administration and desk processes and procedures with experience in service desk management tools, strong analytical and problem-solving skills, and have good communication skills including experience with customer service and project management, inventory and providing L1/L2 network support and troubleshooting for the corporate organizations and following with ITIL process to meet with business SLA management
I am hard-working, independent and passionate about solving problems, working in a team and have a good working knowledge of IT operating systems, Hands-on experience of installing IT hardware and software and ability to learn quickly with Good organizational skills and Good time management and act as a team player. I believe that your organization is an impressive company whose values I share. I thrive in a fast-paced, collaborative, innovative environment and I know that I have the skills, experience, and attitude to excel in this position.
Please check my updated attached CV and I believe that my skills and techniques are suitable for the job profile with my MCITP and CCNA certification. I have the skills and exposure for leading a team, dealing with vendors and documentation. I would love to meet and discuss what I can bring to this role. I can be reached at saifu4jobs@gmail.com and +91-8086949016.
Education
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2008 - 2010
Bangalore University
Batcher of Computer Application
Experience
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2017 - 2022
Jumbo Manpower Solutions
IT Operation Engineer
ï‚§ Provided technical support for 750+ end-users and ensured proper maintenance of workstations, printers and other peripherals.
ï‚§ Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
ï‚§ Installation and configuration of Desktop\Laptops\Servers, Applications, drivers, Network properties and hardware.
ï‚§ Perform Active Directory Services administration and management to include design, clean-up and routine maintenance and configuration.
ï‚§ Provided assistance in acquisition and integration for DHCP services.
 Symantec Endpoint Protection Manager Administration – Patch updating and user’s device sync.
ï‚§ Responsible for Microsoft Office 365 support and Provide instructions for Outlook, OneDrive and Office Applications.
 SCCM – Image deployment, Application installation, access procedures.
ï‚§ Maintaining Lab Computer with Deep Freeze Server.
ï‚§ Video conferencing support for Zoom, Teams.
 Digital Signage System Management – Samsung Magic Info.
ï‚§ L1 and L2 Network Support.
 All IT/AV related requests are handled through IT Helpdesk System – My HCT Support (Ivanti Web Desk).
ï‚§ Cisco IP Phones Configuration.
ï‚§ Provide Audio Visual Support for Smart Classrooms (OLS), Auditoriums for the Events.
ï‚§ Administration of Managed Print System and Surveillance.
ï‚§ System in coordination with vendors and Preventive maintenance.
ï‚§ IT/AV Assets Inventory Management and Documentations.