About SAIFUDHEEN KOMBAN
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Academic Level Degree Bachelor
About me
I’m Saifudheen, IT-SYSTEM Engineer with having more than 8 years in an well reputed IT information industry and I am been working in these field for more than 9-years and have exposure to support Administration and desk processes and procedures with experience in service desk management tools, strong analytical and problem-solving skills, and have good communication skills including experience with customer service and project management, inventory and providing L1/L2 network support and troubleshooting for the corporate organizations and following with ITIL process to meet with business SLA management
I am hard-working, independent and passionate about solving problems, working in a team and have a good working knowledge of IT operating systems, Hands-on experience of installing IT hardware and software and ability to learn quickly with Good organizational skills and Good time management and act as a team player. I believe that your organization is an impressive company whose values I share. I thrive in a fast-paced, collaborative, innovative environment and I know that I have the skills, experience, and attitude to excel in this position.
Please check my updated attached CV and I believe that my skills and techniques are suitable for the job profile with my MCITP and CCNA certification. I have the skills and exposure for leading a team, dealing with vendors and documentation. I would love to meet and discuss what I can bring to this role. I can be reached at saifu4jobs@gmail.com and +91-8086949016.
Education
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2008 - 2010
Bangalore University
Batcher of Computer Application
Experience
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2017 - 2022
Jumbo Manpower Solutions
IT Operation Engineer
 Provided technical support for 750+ end-users and ensured proper maintenance of workstations, printers and other peripherals.
 Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
 Installation and configuration of Desktop\Laptops\Servers, Applications, drivers, Network properties and hardware.
 Perform Active Directory Services administration and management to include design, clean-up and routine maintenance and configuration.
 Provided assistance in acquisition and integration for DHCP services.
 Symantec Endpoint Protection Manager Administration – Patch updating and user’s device sync.
 Responsible for Microsoft Office 365 support and Provide instructions for Outlook, OneDrive and Office Applications.
 SCCM – Image deployment, Application installation, access procedures.
 Maintaining Lab Computer with Deep Freeze Server.
 Video conferencing support for Zoom, Teams.
 Digital Signage System Management – Samsung Magic Info.
 L1 and L2 Network Support.
 All IT/AV related requests are handled through IT Helpdesk System – My HCT Support (Ivanti Web Desk).
 Cisco IP Phones Configuration.
 Provide Audio Visual Support for Smart Classrooms (OLS), Auditoriums for the Events.
 Administration of Managed Print System and Surveillance.
 System in coordination with vendors and Preventive maintenance.
 IT/AV Assets Inventory Management and Documentations.